Referrals
Refer a participant
For support coordinators, families and self-referrals. Our team reviews every referral carefully and responds within one business day. We take the time to understand each participant's needs, goals, and support requirements to ensure we can provide the right support from the beginning. If we are unable to meet a participant's needs, we will provide clear and timely feedback.
How it works
Send the referral
Use the form here, or call if you'd rather talk it through first. Include whatever you have. We don't need a complete file to start.
We respond within one business day
A real person reviews every referral and contacts you within one business day to discuss the participant's needs, clarify any information required, and explain the next steps. This allows us to ensure we have a clear understanding of the participant's goals and support requirements, and that we can provide the right level of support from the beginning.
Meet & match
We meet the participant and family, understand goals and preferences, and propose supports and workers. Nothing starts until everyone's comfortable.
Supports begin, and we stay in touch
Once supports commence, we focus on building strong, consistent relationships and ensuring the participant feels comfortable, respected, and supported. We maintain regular communication with participants, families, and key stakeholders to ensure supports continue to meet the participant's goals and changing needs.
Prefer to talk first?
Call us on 1800 414 002 (Mon–Fri, 8:30am–5pm) or email customercare@philterryhealthcare.com.au.