Feedback & complaints

Feedback makes us better, and complaints are taken seriously, and never held against you or the participant. You can raise anything with us directly, anonymously if you prefer, or go straight to the NDIS Commission. Your supports will never be affected by speaking up.

Talk to us first (if you're comfortable)

Call 1800 414 002 or email customercare@philterryhealthcare.com.au. We acknowledge complaints within one business day, keep you informed while we look into them, and tell you the outcome and what we've changed.

NDIS Quality and Safeguards Commission

You can also complain directly to the NDIS Commission at any time, about any NDIS provider, free of charge:

• Phone: 1800 035 544 (free from landlines)
• Website: ndiscommission.gov.au
• National Relay Service and interpreters are available.

Advocates are welcome

You have the right to use an advocate (a family member, friend or independent advocacy service) in any conversation with us. Ask us and we'll help you find independent advocacy in your area.